Extended Warranties: What You See Is Often Not What You Get ̶ An HD GURU Investigative Report

A great article by the HDGuru gang, and unfortunately it’s not a clean cut yes or no as I’m sure many of you would love to see. The truth is stated in every Extended Warranty article there is–it really depends. I used to work at Best Buy as a technician (before Geek Squad–yes I’m that old), and I can say that there were certainly times when the Service Plan saved the customer a lot of money. However, there were also times where they had a problem that wasn’t covered, and then they received nothing. So as with everything in life, buyer beware! When I bought a used LCD off of somebody a few years back, I was big on making sure it had the service plan from Best Buy, since I knew it covered in-house replacement if anything went wrong. Of course 2 years later nothing has ever been wrong with the set, but it’s piece of mind for me on that particular purchase.