SiliconDust HDHR Prime and MTR700 Tuning Adapter Issue

Every now and again we get an opportunity to see a company doing the right thing for their customers, even when it’s painful for them to do it. It’s unfortunate that this sort of thing often comes as a surprise and we don’t get to see it more often, but when the company is SiliconDust it wasn’t a shock to find out that they made the right/expensive choice to fix a recently discovered issue with Motorola’s MTR700 tuning adapter. The full breakdown is explained in the link below, and even more details available here. Whether this issue affected you personally or not, it’s clear that SiliconDust deserves some kudos.

Update 09/18/2014:

Looks like the update is rolling out now and it has fixed the issue. If you’ve been affected by this problem make sure to check your FW.

When you order a SSL cert from a website it is cheap because it is fully automated. If you want to reissue SSL certificates with something non-standard about them to work around a bug nobody was aware of before it requires special handling. Think custom script development, custom signing ceremonies, etc.

Option 1: we do nothing and wait for the MTR700 firmware to roll out.

Option 2: we do the workaround. Calculation: external costs + internal costs divided by the number of customers we expect to hit the problem over the next 3 months = approx $400 per affected customer to do the workaround.

Some days you just want pick up a large stuffed-crust pizza, a tub of ice cream, and go home.

SilconDust Blog