Target.com does not honor their advertised price
I was determined last week to hold off on any Black Friday purchases but thanks to Aaron (swoon) I ended up buying The Lord of the Rings Blu-ray box set from Target.com. Or so I thought…
It was an incredible deal at $7.99 + S\H + tax, especially as it was not advertised as a Black Friday deal. There were no disclaimers of limited quantity available or any other signs of a bait-and-switch style promotion. I purchased the box set and within minutes received my confirmation e-mail.
On Saturday I received the below e-mail concerning my order basically stating Target needed my approval to complete the order. I very much dislike when companies require approval for a purchase I already made and gave explicit approval to purchase by completing my purchase. What is the point of ordering something if you need to further approve that order a second time? I appreciate when I get an reminder e-mail when orders are delayed. This gives me the oppurtunity to cancel but why do I need to give approval for an order I made less than three days before? It is a scam. I will frequently ignore update e-mails on my orders but I don’t order from Target.com often (or again) so I decided to read it.
We wanted to let you know that there is an unexpected delay with one or more items in
the order you placed on November 24 2010(Order# 6).
This may prevent us from delivering some items for December 24.
Please accept our apologies for this delay.
Please approve this delay so that we can continue processing your order.
(Note that if we haven’t received your approval by December 27 2010,
we’ll still try to obtain and ship the item(s) before that date.)
To do so, visit the following Order Update page in My Account:
**Important note for Guest Checkout users: If your order was placed without creating
an account, your approval of the delay is not required. We’ll automatically keep your
order open unless you contact us to cancel the order. However, we may need to cancel
the order if we have subsequent delays with shipping and availability. If this happens,
we’ll notify you by e-mail. You can also view your order details and tracking
information, using the link above.**
Order status can change quickly, and it is possible that your order may
even be delivered between the time we send this message and the time that you
read it. When items in your order are shipped, you will receive an
e-mail confirming the date, contents, and method of your shipment.
Keep in mind that if your order arrives too late, you can refuse delivery or
return it to us for a refund. For instructions on returning an item, please visit
our Returns Center (http://www.target.com/returns).
If clicking the above link doesn’t work, you can copy and paste the
link into your browser’s address window, or retype it there.
If you used an account to place your order, you can also access this
Order Update page by clicking the My Account button in the upper-right
corner of any page at Target.com. Once there, you can make changes
to unshipped orders, cancel unshipped items, track shipped packages,
modify your account settings, and do much more.
We understand this is a disappointment and sincerely apologize for the delay and inconvenience.
We wanted to let you know about this as soon as possible, in case you need to make other plans.
Thanks for shopping at Target.com. We hope you’ll visit us again soon.
Online Guest Services
Today, 11/29, I get the below follow up e-mail from Target.com.
Unfortunately, due to the high demand for the following item it is no longer available from any of our sources.
– The Lord of the Rings: The Motion Picture Trilogy (6 Discs) (Blu-ray)
Please note that this item was listed in our 2-Day Sale ad as “quantities limited; no rain checks.” We have cancelled this item from your order and can’t say for sure when it might be back in stock. If you are still interested in purchasing the item, which would be at the regular price, please check back every once in a while to see if it’s available. To view the current status and the costs associated with your order, please visit My Account (http://www.target.com/my-account).
Because you only pay for items when we ship them to you, your credit card has not been charged for this item.
Thank you for being a valued Guest. We hope you visit us again.
Guest Service Department
Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message. If you have further questions, please visit our online Help department.
Utter crap. I understand companies, even companies as large as Target make mistakes but don’t lie about it. Make some attempt to make amends and honor the price. I called Target.com customer service twice today. The customer service agent blatantly told me they made a mistake and he could not do anything about it. When I asked to speak with a manager he hung up on me. The second customer service agent told me they were out of stock so they cancelled my order. Does that sound like normal business practices to you?
Like I said, I know companies make mistakes, so I don’t expect anything out of this but what are your thoughts? Should companies honor their advertised priced when they make mistakes? I believe large companies such as Target should honor the price.