Ah Comcast, You’ve Done It Again
Who doesn’t like a good “Comcast Screwed Me” story? And if you’ve been lucky enough to select Comcast from the long list of ISPs in your town, you probably have one as well (feel free to share :)). My collection doesn’t touch the one I found on Ars today.
Ken Mueller of Illinois has been a mostly happy customer of Comcast for about eight years, relying on the cable company’s business Internet service to run an IT consulting business from his home.
But over the past 18 months, he’s had to spend hours on the phone trying to fix a billing mistake that resulted in Comcast taking extra money from him via automatic payments and collection agencies demanding even more money that he didn’t owe. Although Mueller had paid his bills, Comcast thought he didn’t.