The most common problem I’m seeing now is cablecos that aren’t provisioning or staging cableCARDS before sending them out. They have the Serial Number in their database but they haven’t tied the customer’s service levels to the card. When the card gets authorized it doesn’t get any of the tiers or premium channels because the card hasn’t gotten tied to the account properly.
Hopefully they’ll learn that they need to do this before mass mailing of cableCARDS.
John
