First and foremost, thanks

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September 12, 2011 at 5:00 pm #5584
dhwinner

    First and foremost, thanks for taking the time to reply with such detailed information. Its really great to have people help in such a manner.

    As I started to follow your instructions, I quickly realized that my Ceton drivers and firmware were out of date. So I quickly took care of that.

    As for the USP power setting I that was already disabled.

    Now in terms of finding the diagnostic map, in the web interface the only thing I am finding Diagnostic Menu. I have look through each item and not finding what your looking for but I am listing each menu item and each respective contents.

    GENERAL STATUS

    Platform ID: 0x0160
    Family ID: 0x001c
    Model ID: 0x02bc

    UNIT ADDRESS:
    000-00489-39096-211

    NETWORK ADDRESS:
    000-00000-00001-026

    DOWNSTREAM STATUS

    OOB FREQ: 75.250 MHz
    CARRIER LOCK: YES
    SNR 24 dB GOOD
    DATA: YES
    HUNT MODE: NONE

    INBAND FREQ: 561.000 MHz QAM256
    CARRIER LOCK: YES
    SNR 36 dB GOOD

    CODE MODULES

    PLATFORM VERSION: 01.35
    PLATFORM BUILT: Nov 12 2009 15:19:41
    OBJECT VERSION STATUS ID

    UPSTREAM MODEM

    STATUS: ENABLED_IDLE
    FREQUENCY: 14.432 MHz
    REQ LEVEL: 050 dBmV
    ACTUAL LEVEL: 051 dBmV

    INTERACTIVE INFO

    IP ADDRESS:010.168.084.040
    MODEM ADDRESS:1687237
    UPSTEAM ID:0x3B66
    DOWNSTREAM ID:0x05E3
    STATE:RUNNING
    MAC ABORT CNTR:0000

    SOCKET PORT STATE:
    01 READY
    02 UNUSED
    03 UNUSED
    04 UNUSED

    SWITCHED DIGITAL VIDEO STATUS

    STATUS: Active
    PRI SVR: 172.022.128.161:8849
    SEC SVR: 000.000.000.000:0
    DSC SVR: 172.022.128.152:1025
    MODE: TSID
    MOT EXT: CACHE SIZE=0
    CONFIG: VER: 241 QAMS: 2
    CHANNELS: Sw-0
    CAROUSEL: VER: 32 CNT: 0
    LAST ERR: 00/00/00 00:00:00
    LAST ERR CODE: NONE
    SERVICE GROUP: 2422
    OOB CONFIG MSG: 0 MIN, ACTIVE CHAN LIST MSG: 0 MIN

    FAULT REPORT

    nil

    WARNING REPORT

    09/01/11 08:34:39 HAL:
    OOB Lost Lock
    08/06/11 13:16:13 HAL:
    OOB Lost Lock
    07/31/11 03:57:45 HAL:
    OOB Lost Lock
    No Date/Time, SDVComm:
    PSOC did not initialize!
    04/30/11 20:21:47 HAL:
    OOB Lost Lock
    No Date/Time, SDVComm:
    PSOC did not initialize!

    (I think these dates may coincide when I had problems)

    Not sure if this helps. I am hoping that running the updates will help sstabilizethe problem. I just recently re-configured my guide, so I will be checking channels periodically to see if the problem reoccurs.