This time not only do I have

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January 3, 2012 at 6:00 pm #6745
dhwinner

    This time not only do I have an update to this nagging problem, but a real solution!!!!!!!

    After my last post, not surprising that the channels when missing again.  After my whole troubleshoot experience with the Time warner tech, I noticed in the “devices” tab in the Ceton diagnostics utility that there was an error with the tunning adapter. I was getting a red indicator with the error “not enough tunning adapter attached”… After I reseated the card etc., it went to a green check. Good!

    So when the channels went out again, I checked in the devices tab and the Same error existed. This time I submitted a error report to Ceton, and was rewarded with the solution….

    We’re very sorry you’ve run into difficulties — and thank you for sending the diagnostic, it definitely helps.  In it, we can see that the TA is completely unresponsive.  When it’s plugged into the computer, it should be present and responding, even if the InfiniTV isn’t installed — so it’s likely either something with the TA, its connection to the computer, or the computer itself.  It’s almost certainly nothing to do with the signal.

    You mention swapping out TAs; have you also swapped out the USB cable connecting the TA to the computer?  We’ve seen some cases in which the USB cable was the culprit, so if you can try a different cable that’s ideal.  We also advise swapping USB ports to see if things work on a different USB port.  Finally, let’s get you on our most up-to-date driver package, which can be found at the below link:

    http://cetoncorp.com/infinitv_support/

    You want the Ceton InfiniTV Installer download link.  Simply install that over the current drivers, and it will update the tuning adapter service and drivers as well.  Please let us know if any of this helps, and if not, collect and attach an updated diagnostic; our newer drivers improve the diagnostic capture as well.

    Thank you,
    Ceton Support

    I used a new USB cable with capacitors, and moved it from the USB 3 to a USB 2 slot. Updated the driver package, And now I am in MCE bliss!!!! Fixed, once and for all!!