I have now also observered

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February 5, 2012 at 11:14 pm #6838
johnw248

    I have now also observered instances where I can get a “Subscription Required” blue screen in a program for about a minute and then the recording returns. I haven’t found any log that shows this issue other than the Ceton Web Gui log wil show the conditional access retracted and video set to 0 and then returns about 30 or 40 seconds later and gets a new authorization.

     

    At this point I really don’t know if this is an issue with a CA issue with the cableCARD or a communication issue between the Ceton tuner and the cableCARD.

    If you get this in a recording, you can pinpoint the time by playing the recording (which will be marked partial in recordedtv/scheduled/history as a partial recording due to a signal loss) by playing the recording and just skipping ahead until you hit the sub required screen and noting the time on the time line and then adding that to the recording start time.

    If you are withing a reasonable time (like half an hour) of the issue, you can do a diagnostic scan and file it with your bug report. If it’s longer than that you can try reading the log (check to the debug time stamps to get GMT of the log) and trying to find the occurance. The ability to read the log took me some time to get used to, but you can do it and then copy that part of the log as proof of the incident.

    I’ve notice that this is now happening on all systems (both Cisco and Moto) and with and without SDV so whatever the cause, it is widespread.

     

    John