Newegg ships fake Intel CPUs

15 posts / 0 new
Last post
Offline
Joined: 2 Oct 2006
Newegg ships fake Intel CPUs

Original Article Link

I'm glad Newegg is working this issue - it could have severely impacted their reputation.  I wonder if they will require customers to return the fake CPUs?

Quote:
Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from Newegg.com. Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us "demo units." We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.

    Newegg’s top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers. We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident.

Offline
Joined: 8 Aug 2008

luckily for newegg their reputation is flawless, it would take a whole string of issues or a coverup to really put a dent in it.

anyways, the idea of counterfeiting chips is crazy to think about.

mikinho's picture
Offline
Joined: 19 Mar 2007

Pretty shady of [H]ard OCP speculating on the distributor without cause and being completely wrong.

Mikinho | Missing Remote | Windows Entertainment and Connected Home MVP

Offline
Joined: 2 Oct 2006

They claim that they did not speculate on the distributor as their information supposedly came from someone at Newegg.

mikinho's picture
Offline
Joined: 19 Mar 2007

I saw Kyle's response stating that.  Even if it is true it should have been stated from the start that "an unreliable source..."

Regardless, I'm glad to see Newegg handle the situation openly and with customers in mind.  I hope this doesn't increase pricing long term though.

Mikinho | Missing Remote | Windows Entertainment and Connected Home MVP

Offline
Joined: 8 Aug 2008

well its not hte first time, nor likely the last time that hardoc has done something shady. they are only human.

skirge01's picture
Offline
Joined: 21 Dec 2006

I'm actually more upset that Newegg released a statement that they were demo units before getting their facts straight.  That definitely seems like very poor customer service and it seems like an attempt to cover it up.  [H] doesn't stand to lose face as a result of their mistake, but Newegg sure does.  I would have preferred that Newegg came back with something along the lines of, "We have been made aware of some potential issues related to very specific Intel processors recently purchased by Newegg customers and are in the process of investigating this.  Rest assured that we will ensure that any issues are addressed and customers are adequately taken care of.  We will be sure to release our findings, once we have the facts straight."

skirge01's picture
Offline
Joined: 21 Dec 2006

Update from Kyle at [H]:

Quote:
At no time did HardOCP speculate as to what company was supplying the counterfeit processors to Newegg. Our source that informed us of the supplier being D&H Distributing came from within Newegg's organization. We belived the information to be accurate and reported it to our readers. Newegg is stating that IPEX shipped it the counterfeit processors. I am not sure as to why we would get conflicting information, and we will further investigate that.

Offline
Joined: 3 Oct 2006

I always thought Intel CPU were really repackaged AMD CPUs

Offline
Joined: 12 Sep 2008

The fake cpu shipment is really not that suprising, military applications struggle with the same thing (For obviously different reasons) , so an opportunity to sneak a fake unit into a consumer world is not that far fetched.

Sit Vis Vobiscum!

Media PC:  AM2 , 1TB WD Green, HD4550 (passive), 2GB DDR2, LG BR/HDDVD, Avermedia M780, ATI Theater 650, 7MC and TMT, Logitech Dinovo Mini,  Samsung LN55C650

Offline
Joined: 12 Aug 2007

What exactly is a fake cpu?  It just looks like a cpu, but you put it in and it does...nothing?

mikinho's picture
Offline
Joined: 19 Mar 2007

It can be a lot of different things, typically a non-working counterfeit processor.  In this case in particular it is a piece of scrap metal as the processor.

Mikinho | Missing Remote | Windows Entertainment and Connected Home MVP

Offline
Joined: 12 Aug 2007

LOL!  I'd be ready to strangle someone if I payed for an i7 and got a piece of scrap metal.

Offline
Joined: 2 Oct 2006

htpc_user wrote:

What exactly is a fake cpu?  It just looks like a cpu, but you put it in and it does...nothing?

You'll have to watch the video on HardOCP to believe it.  The CPU is a piece of painted metal, with no pins.  The fan is just a sticker of a fan on a chunk of plastic.

jennyfur's picture
Offline
Joined: 5 Oct 2006

Wow that's totally nuts!

7MC - Hauppauge WinTV-DCR-2650 - Avermedia M780 - Dvico Fusion HDTV7 - Terk HDTVa - Xbox 360 S - Logitech Harmony 650 - Panasonic V10 - Onkyo HT-RC160

Login or register to post comments